Shipping & Returns
We will try to give you a shipping estimate while you are shopping. You will see a final shipping total during checkout. If you live outside the continental USA, there will be an extra charge for shipping. To get a shipping quote, you can:
- Place your order. We will contact right away regarding additional charges. You can confirm or cancel your order at that time, no obligation.
- Email or fax us at 978-922-7276 with the items you have selected along with your city, country and postal code. We'll get back to you with a shipping quote.
We ship to virtually any address in the world. We ship via the U.S. Postal Service ,UPS or, Federal Express. If all products are in stock your order is usually shipped within 48 hours and when possible, we will send you a shipping confirmation. Travel time will vary. For expedited shipping overnight, 2 and 3 day please call us at 1-877-2Charts (877-224-2787). Your order may be sent in separate packages.
****** You are responsible for all Duties and Taxes for orders outside of the United States of America.******
Some products are very heavy and may be more expensive to ship internationally than the website calculates. We will notify you prior to shipping if there will be additional fees to ship outside the USA.
If you need products shipped overnight or next day, these options are available however you will need to contact us to arrange for alternate methods. We will do our best to get the package on its way the same day if the order is place before 11:00 AM EST.
You may return most new, unopened items within 30 days of delivery for a refund. We will only pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). *** Products not returnable are made to order items like , picture frames, x-ray view boxes, Dejarnette blocks and boards, portable tables, drop pieces and medical artwork.
If you need to return an item, simply email us and we will give you instructions on how to return an item.
We accept Purchase orders from Schools, Hospitals and Military Bases. Please send an email to us at Jeffrey@ClinicalCharts.com or send a Fax to (978)-922-7276